blog 4 : Case study “it’s a deal”

This blog posting is to answer a set of questions based around this case study.

1. List your goals for the situation

Mend relationships between it’s a deal and the defamed company that Kahu accidentally offended through social media.

Find compromise between maintaining loyalty to old suppliers and utilizing newer, more cost effective suppliers that Barry has suggested.

Address the issue of kahu and briar making a social media page without the employers permission.

2. List the relevant issues

Kahu and Briar have ended up embarrassing themselves and the company by creating a social media page and controversy between it’s a deal and a rival company.

Barry is upset and confused as to why the owners won’t take advantage of the cheaper supplier he has discovered.

Pat is concerned that the business is under a lot of stress due to differing opinions on how advertising and supply are being handled.

3. Identify everyone’s needs and wants

Kahu and Briar want to use social media as an outlet for the company to gain more customers, they need to be more conservative and professional about their approach however.

Barry wants the company to use a new cheaper supplier for better profits, he needs to be less prone to anger when things don’t go his way.

Pat wants the company to be back the way it was where they all got along and were friendly to each other.

Mike and Maria want to take a more backseat approach to the business but dismiss opportunities to expand the company, they need to either take charge or hand it over to someone else

4. Identify the main options for approaching the situation

Contact rival company and apologize for the social media controversy

Politely end business with old suppliers and begin with the new overseas supplier

5. What will you need to remember about your communication skills while conducting the meeting? (try to be specific)

Don’t have the tone of voice as if you are the be all and end all of the company.

Don’t act as if your ideas or thoughts are more important than the input of your employees.

No yelling.

No violent gestures in response to Barry’s possible outbursts.

Ensure eye contact with those you are speaking to.

Listen to all/any reasons the employees think the way they do.

Make sure everyone has a chance to speak.

6. How will you manage Barry, who is apt to get angry?

Address his issue first so that once his is solved he may be more able to provide input to the other issues

7. How will you achieve an effective close to the meeting?

Hopefully address all the relevant issues over the course of the meeting, if there are loose ends schedule another meeting at a later date to solve them.


Blog 3 : Teams

What makes an ineffective team? How do you overcome ineffective team members?

Id say lack of communication is what makes an ineffective team since with out co ordination and actually talking or messaging each other no work can actually be done together, its possible to do each thing separately then try to mesh it together at the end but working like that usually means a lot of compromising and arguments at the end of the project.

To overcome ineffective team members is difficult, something I think is a good idea is to not try too hard to directly make them participate but have them do the smaller/easier part as a compromise so they don’t have to do much but its still contributing

What makes a good team? How can you make the team better?

good and constant communication and peer criticism(constructive), communication is key when dealing with group situations and it allows everyone to contribute towards the end goal even if it is just a contrary opinion to make another think critically of their idea

What makes a great team? How can you keep the team great?

a great team knows what each other is thinking and would have worked together a lot in the past, while verbal communication may not be needed for the most part to get someones idea out id imagine there would be a fair amount of critical assessment by each of the team members of the other’s work and their own.

How can teams work effectively and efficiently?

assign work load evenly and organize times for meeting that work for most if not all members, have a channel of communication that isn’t face to face to allow changes to be communicated instantly to avoid being left out of the loop

Part 1 – Using the questions above, or any others that you can find, describe the effectiveness and efficiency of your team so far.

Of the people who showed up to class/meetings the efficiency seems to be pretty good as before i even showed up to my first meeting a majority of the report had been done with only the into and conclusions needing to be done, aside from me id heard one other member hadn’t been contributing much/at all but I think that we can handle the presentation without them if they don’t contribute.

Part 2 – How important is it to have an effective and efficient team in your:

  • current class of COM502?

its important if you want to pass and pass easily since an amount of the work (even for the personal submissions) relies on you having done work in a group but it is odd that the actual team submissions are worth not much in comparison to the single persons hand ins

  • overall certificate/diploma/degree programme?

besides team projects its not that important since the tutors expect everything to be your own work so actually sharing code or ideas can be detrimental to the person but having someone to bounce ideas off makes work a fair amount easier to do from my experience as you can find your self up against many brick walls while working alone.

  • potential future employment?

learning to be polite in a team may be more important, not to say that working in a team isn’t , since people in a workplace are going to have more interruptions in their daily life than a student more often than not so it becomes more difficult to rely on work mates allthough you should try to keep yourself as a reliable team member despite the possible actions of the rest of the team

Team work makes the dream work, in this case the dream is a balloon.

In groups we were tasked to, as a team, inflate a balloon but the person blowing couldn’t use their hands so the teams needed to work together to inflate a balloon by holding it securely so one person could inflate it.

What do you think contributed to your team success?

I think teamwork (oddly enough) contributed to the teams success, the allocation of work was distributed well so that everyone had something to do and to contribute to the blowing of the balloon from actually blowing it to holding it while it expanded or to calling out when we were finished. Some found it silly and were reluctant to be involved but in the end had a fairly good time, or at least that’s what I noticed.

What do you think did not help your team success?

There were of course the few people not interested in drama or team building games, which I can understand since i personally never liked these kinds of things during high school and as an adult (24 years, maybe an adult) it does feel silly to be competing in such a way. The best way to get around this is to give those people some not so involved but useful things to do towards the group effort.

internationals and people not from here

This week we had some international students/people come in and talk about how communication between two different cultures and languages can present problems in the IT industries , I wasn’t there for the first talk so belma suggested that I write a blog from what I imagined a point of view of an international student would be when it comes to communication.

My first thought is the language barrier because despite how much you may know of the language actually implementing it is the hard part since native speakers tend to talk either fast or at least faster than slow with full confidence in what they are saying and from experience I have noticed that non native English speaking people tend to talk either slowly or spend time figuring out which word best fits the situation. Another issue is actually understanding some of the English words since some languages may not actually have a word that represent the same things.

My second thought is the cultural differences, for example burkas or head wraps which are a cultural or religious head wear whereas in a typical English or English colony behavior is to take your hat off when entering a house. Another thought is also how people tend to address others in a very casual way a lot of the time in New Zealand and I do understand that some cultures demand that you address certain people with a specific honorific or something like that.

Observation of body language (watching people)

This blog post is to record our findings after watching people communicate either in the workplace or just in general.

I don’t really do a lot of people watching but i notice my family does quite a bit and after trying it myself for a little while its plain to see the kinds of body language people use when they are familiar with each other, typically it’s  eye contact and smiling.

Today in class i watched some classmates taking among each other and noticed that usually instead of saying yes or no there would be minor head bobbing and kind of ‘uh’ or ‘mhm’ . They would also lean over to each other to emphasize something and often talk with the cans of drink up to their mouths.

The other day my dad and I went to MC Donald’s for lunch and he met someone he knew and had a conversation with him. My dad is a very avid user of hand gestures when he talks and what was surprising to me was that a majority of the time they weren’t looking at each other but looking towards the tv screen they have in the shop that was playing music videos. It was interesting to see them both using hand gestures usually when they were tying to emphasize something similar to the image at the top of the post.

first class reflection – what is communicating and communicating well?

this blog post is to answer a few questions to do with the first lesson in a kind of self reflection.

Who did all the work? We all did a decent amount of work towards the presentation allmost everyone gave an example of good or bad communication

who did all the writing? one person wrote down the things the group said into a list

who dominated the group? i think me and one other person did

Who didnt say anything at all? there was only one person who didnt say much during the brainstorm but he did say something during the actual presentation

who organised who spoke? we took turns with one person nominating themselves to go first

did everyone speak? yes everyone had a turn speaking because thats how we agreed to do the presentation

what would you recommend to do better next time? more thorough explanations of the points of communication we came up with

who was listening to your team? i had assumed everyone since we were the first group and i think interest waned over time

How do i know? I was looking around as the group was talking and no one in the audience  were talking

what made the presentation awesome? nothing particularly it wasnt very fancy or anything, an idea i had was to have an example good conversation and bad conversation but i didnt end up bringing it up.