This blog posting is to answer a set of questions based around this case study.
1. List your goals for the situation
Mend relationships between it’s a deal and the defamed company that Kahu accidentally offended through social media.
Find compromise between maintaining loyalty to old suppliers and utilizing newer, more cost effective suppliers that Barry has suggested.
Address the issue of kahu and briar making a social media page without the employers permission.
2. List the relevant issues
Kahu and Briar have ended up embarrassing themselves and the company by creating a social media page and controversy between it’s a deal and a rival company.
Barry is upset and confused as to why the owners won’t take advantage of the cheaper supplier he has discovered.
Pat is concerned that the business is under a lot of stress due to differing opinions on how advertising and supply are being handled.
3. Identify everyone’s needs and wants
Kahu and Briar want to use social media as an outlet for the company to gain more customers, they need to be more conservative and professional about their approach however.
Barry wants the company to use a new cheaper supplier for better profits, he needs to be less prone to anger when things don’t go his way.
Pat wants the company to be back the way it was where they all got along and were friendly to each other.
Mike and Maria want to take a more backseat approach to the business but dismiss opportunities to expand the company, they need to either take charge or hand it over to someone else
4. Identify the main options for approaching the situation
Contact rival company and apologize for the social media controversy
Politely end business with old suppliers and begin with the new overseas supplier
5. What will you need to remember about your communication skills while conducting the meeting? (try to be specific)
Don’t have the tone of voice as if you are the be all and end all of the company.
Don’t act as if your ideas or thoughts are more important than the input of your employees.
No violent gestures in response to Barry’s possible outbursts.
Ensure eye contact with those you are speaking to.
Listen to all/any reasons the employees think the way they do.
Make sure everyone has a chance to speak.
6. How will you manage Barry, who is apt to get angry?
Address his issue first so that once his is solved he may be more able to provide input to the other issues
7. How will you achieve an effective close to the meeting?
Hopefully address all the relevant issues over the course of the meeting, if there are loose ends schedule another meeting at a later date to solve them.